The Coolest Kids Name Labels & Gifts

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Frequently Asked Questions

FAQ Topics

General Information

Q What payment methods do you accept?
Q Where do I enter my promotional code?
Q How do I create my labels using Chinese characters?
Q How do I find out about specials and promotions?

Order Information

Q Can I change my order?
Q How can I nominate a fundraiser to receive commission for my order?

Product Information

Q How accurate is the preview of my labels on the website?
Q How long are your products guaranteed for?
Q Can I have more than one name on a label?
Q I would like to order a Value Pack with just a surname, is this possible?
Q What is the difference between Iron On Clothing Labels and Stick on Clothing Labels?
Q My child has an allergy. Do you have any specific allergy products?
Q Can I have a custom logo printed on labels?
Q Are your Wall Stickers suitable for all surfaces?
Q What are the size measurements for the short and long sleeve t-shirts?
Q What are the size measurements for the baby jumpsuits?
Q What are the size measurements for the pyjamas?
Q What are the size measurements for the nighties?
Q What are the size measurements for the bathrobes?
Q What are the measurements for the Art Smocks?
Q What are the measurements for the Aprons?
Q What items are listed in the kitchen labels?
Q How do i order a product with a photo on it?

Technical Information

Q What security do you have on your website?
Q Do I need to set up an account to order?
Q I have forgotten my password, how can I find out what it is?
Q I am having difficulties making selections and placing my order, what can I do?

Delivery Information UAE

Q How long does it take to get my order?
Q Will I need to pay for customs duties or fees?
Q What if my country is not listed at the checkout?

Which Labels Are Best For...

Q ...items going in the dishwasher?
Q ...using on clothing?
Q ...my child's shoes?
Q ..pencils or small items?